Returns & Exchanges
It's OK if it wasn't what you wanted.
We love happy customers. If you're not happy with an item, you can return it for a refund within 30 days as per the policy below.
HERE'S HOW IT WORKS:
PLACE YOUR REQUEST
Log on to the returns portal and place your request. A return label will be generated for you. Visit Returns Portal
SEND IT BACK
Ship the item back using your own method or our pre-paid shipping label within 30 days
of your invoice date.
Our address is on the return label that is generated with our request.
GET YOUR CREDIT
We’ll process your return and refund your original payment method or issue a credit (minus $6.50 if the pre-paid return label is used). You'll get an email when it's complete.
Some important details:
- Any returned items must be unworn and in the condition you received them with tags attached.
- In case you generate a pre-paid shipping label through our returns portal, the cost of the label ($6.50) will be deducted from your final refund. In case of exchange, you will be asked to pay for it to complete your exchange.
- In case you are self-shipping, protect yourself by using an insured and trackable shipping method. Remember to record your tracking number.
- You are responsible for return shipping charges. (Please note we can't accept C.O.D. packages.)
- Shipping fees are NOT refundable.
- We can't accept returns on final sale merchandise. Final sale items are clearly marked.
- We also can't accept returns purchased from other retailers besides yummie.com. If you have purchased something from another retailer, please contact them regarding a return or exchange.
Upon receipt of your return it can take up to 7 days for it to be inspected and processed. Once refunded it may take up to two billing cycles to appear on your statement, depending on your payment method.
If you received a defective or damaged item, please place a request for an exchange through our returns portal and choose "Defective item received". Please attach images of the damage/defect to expedite your request.
We now offer exchanges through our returns portal. You can request for an exchange on the same product for a different size or color. Once we receive your return and it is processed, we will ship you your exchange. Please note that you will have to pay for the shipping label and any price difference in the exchange item.
In case you wish to exchange with a different product, we ask that you return your item and place a new order online. Please note: Upon receipt of your return it can take up to 7 business days for it to be inspected and processed and your exchange to be shipped out.
In case you have any questions regarding returns/exchanges, please contact us at 888.986.6438 or email@example.com. Our hours are 9:00 am to 6:00 pm EST Monday to Friday and Saturday/Sunday 1pm to 5pm EST (chat and email only), but you can also leave a message and we'll get back to you as soon as possible.